Common ITSM Tool Mistakes a Smart Organization Should Know

 Almost 90% business owners exhibit a ‘penny wise, pound foolish’ approach.  The expression implies that one is cautious with little amounts of money, but reckless with huge sums. Tragically, the exact scenario arises when organizations went through executing an IT Service Management (ITSM) tool.  There would be numerous potential situations where the plan could derail and end up costing your organization time and cash.

Mistake 1: Calculating the Total Cost of Ownership instead of just ‘sticker price’ of tool

The sticker price of the tool is actually a small part of overall cost. A smart business owner must also include costs like :-

• Training costs
• Implementation Costs
• Maintenance Costs
• Administrative Costs
• Cost to customers, if any

Mistake 2: Finalizing a tool based on Price rather than Overall Value

An inefficient business owner would choose the least expensive tool that "does the work" . However , it could end up with charging extra costs that outweighs the tool cost.

For example, an organization needs to implement a tool which provides critical automation features. However, ‘basic’ version of the tool might not provide the feature. Hence, buying a basic version and then upgrading later would cost extra for the organization. Hence, the business owner should be smart enough to figure out the essential features a tool should provide and make a business decision accordingly.

Mistake 3: Excluding Enterprise Service Management experts on critical decisions

Even if a business owner isn’t able to make the critical decisions, he/she should always get professional advice from experienced personnels. This would not only help in saving costs and time, but also lead to a process where business’s essential features are met.

Hence, one should take help from stakeholders right from the requirement gathering stage. If not, chances are that the inefficient process would result in :-

• Low Adoption Rate
• Missing critical business functionalities
• Interoperability with other business processes.

Mistake 4: Resisting Change by sticking to a pre-decided tool

Due to monetary limitations or fear of change - an organization may try to use a pre-existing tool which would not serve the essential functions a business would require. Hence, getting help from professionals is the way to go regarding understanding the requirements and selection of the optimal tool.

If you want to safeguard your organization from the mistakes, reach out to us.

About Us :

Ziggle Tech is an award winning ecommerce website development company in New York who is helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation. Ziggle Tech has received numerous accolades in Shopify Design and Development & Magento Design and Development in New York.

Some highlights and achievements:

• Ziggle Tech has been recognized by Forbes
• Featured in the Silicon Review.

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, cloud infrastructure development, digital media marketing, ecommerce development company in new york and digital platform engineering.

We are also expert in:

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eCommerce Design & Website Development in New York

 It is no secret that to develop an interactive website , it needs to be customized as per the  business intricacies.  We are a professional eCommerce development organization who takes pride in creating feature-rich, aesthetic and functional websites. With over a decade long experience, our team combines business focused products with modern technologies.

Our solutions are :-

• Reliable & Secured
• Aesthetic with Superior UI/UX
• Responsive i.e Mobile Friendly
• Quickly Deployed

We have a proven track record to devise successful strategies tailored to your dynamic needs. We are a highly rated ecommerce website development company in New York . Not only this, Ziggle Tech has been recognized by Forbes . Our niche has been unlocking the potential of eCommerce platforms to meet the growing needs of customers across the globe.

Magento Design & Development in New York

Being in the software industry for over a decade we have concluded that Magento is the answer for all eCommerce needs. Be it its vast array of extensions, its versatility or its infinite design possibilities, Magento can handle almost any eCommerce project, small or large.

Purely speaking out of experience, we anticipate specific needs of a business and potential pitfalls in ideation stage only. To maximize in reaching the full potential of the website, we apply modern day techniques using analytics to drive a decision. Whether it’s creating a new website or revamping an existing one, we only offer the best functionalities so that you can stay ahead of the competition.

Shopify Design and Development in New York

Ziggle Tech has served over 100 clients with its expertise to create customized Shopify themes that is not just aesthetically pleasing, but it fits business needs and budget.

Reasons our Clientele use Ziggle Tech as Shopify Partner

1. One Stop Solution : Our team is capable of handling everything in-house, ranging from development to design to growing your business.
2. Customized Themes : We offer a wide range of customized themes as per your requirements, which can turn the website visitor to a buyer.
3. Dedicated Resource : We offer you a single point of contact for easier management who would stand by your side from inception to launch.
4. Optimization Strategies : We have dedicated SEO specialists who can assist you in getting better rankings for your website.

About Us :

Ziggle Tech is an award winning creative, technology and digital transformation agency helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation.

Some highlights and achievements:

• Ziggle Tech has been recognized by Forbes
• Featured in the Silicon Review.

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, Magento design and development New York, rebranding & replatforming websites, cloud infrastructure development, Shopify design and development new york, digital media marketing, and digital platform engineering.

We are also expert in:

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Understanding CONFLUENCE By Atlassian

Assuming at some point you have asked someone, "What exactly is an Atlassian Confluence?" you would have gotten at least one of these general responses:

"It's a wiki."

"It's a knowledge base."

"It's a business friendly workspace."

Although, These classic responses might be precise, they aren't self explanatory if you aren’t acquainted with terms like "wiki" or "knowledge base." Confluence is intended to be used by everybody in your organization, from a marketer to a manager to a developer to a designer. Each additional member adds value to your cause . In confluence, it's very important that jargon doesn't scare users before they even start rolling. Ofcourse, members will take an interest if the language is simple, self explanatory and clear .

WHAT IS A WIKI?

Since most people know about Wikipedia, Confluence creators have utilized the tactic of starting with something people already know . As we know, Wikipedia is an informational database containing millions of pages which can be edited by anyone. Although, there are very few editors who ‘actually’ edit a Wikipedia page. But, the democratic instance of Wikipedia is powerful which is allowing everyone to leave a mark.

Exactly, in the same way Confluence users can edit the content that is available immediately to each and every member of the organization. Anyone can make or alter content as per their use case. It's pretty much as simple as working in a word processor.

WHAT IS A KNOWLEDGE BASE?

For a non-IT person, the term knowledge base could be new. Knowledge Base is nothing but the collection of Frequently Asked Questions, also known as the "FAQ”. We all have used FAQs at some point in our lives. This is a much smarter entry point for a member who wants to get versed with the organization’s knowledge. Think of it as a central repository of information aggregated by all the members for keeping everyone on the same page.

WHAT IS A WORKSPACE?

The expression "workspace" is pretty overused today. We often hear the term used in collaborative documents , project management, actual physical locations like coworking spaces, labs etc. The essence of a workspace is to make it relevant to an employee's daily responsibilities. In other words, software development team jargons should not be used while interacting with the accounting. For advanced users, we can have a complex set of use cases. But, for new users, it is recommended to just keep things simple.

What Makes Confluence Powerful ?

● Quick adaptability for any kind of work.

● Constantly evolves with the teams as necessities change.

● Collaborating real time from anywhere in the world.

● Powerful features to improve efficiency and management

● Confluence allows us to go ‘back in time’ by having version edits.

In case you want to get personalized attention in Confluence, Ziggle Tech can help you to assist to plan your Confluence needs. Feel free to contact us today.

About Us :

Ziggle Tech is an award winning creative, technology and digital transformation agency helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation.

Some highlights and achievements:

● Ziggle Tech has been recognized by Forbes

● Featured in the Silicon Review.

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, Shopify design and development new york, cloud infrastructure development, digital media marketing, and digital platform engineering.

We are also best in these services: 

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• Magento design and development New York

 

Cloud Migration Strategies: Choosing Best Fit for your Business

 You have concluded that moving to Cloud is the best choice for your organization and rightly so. But, how would you approach doing the same? Moving to the Atlassian Cloud can be chaotic  that could affect clients, users and server performance. Therefore, the right approach is to devise a set of strategy that meets any organizational requirements specific to your use case.

In the blog, we will discuss 4 cloud strategies while moving to an Atlassian cloud. Let’s have a look at what fits you.

1. Clean Up & Migrate

When we use this technique, we analyze the source instance and remove anything which doesn’t make sense to migrate . Each data which is necessary is migrated while leaving the inessential items in the server.

Advantages

• Just one outage during migration.
• Can lessen the outage time
• Improved instance, driving performance.
• Reduced finances & costs.

Disadvantages

• Outage window depends on information size. So , it might be longer for larger informational sizes.
• Requires extra time to clean and set up.
• As-Is Migration

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Move your entire instance data and users at one single outage.

Advantages

• Reduced time
• Effortless procedure
• Single migration window

Disadvantages

• Useless data of clients and users will be transferred too, increasing the costs
• Phased Migration

In this strategy, all data is moved with a scheduled plan without having to move everything at once.

Advantages

• Less outages
• Cleanup whilst moving data

Disadvantages

• Longer process
• Complex procedure
• Cost can increase with extended timeline
• Clean Sweep Migration

In this strategy, organizations start afresh on a completely new instance.

Advantages

• No downtime
• Allows to start new to improve processes

Disadvantages

• Old data will be completely removed

In case you want to skip all these steps and want to get personalized attention, Ziggle Tech can help you to assist to plan your cloud migration. Feel free to contact us today.

About Us :

Ziggle Tech is an award winning creative, technology and digital transformation agency helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation.

Some highlights and achievements:

• Ziggle Tech has been recognized by Forbes
• Featured in the Silicon Review.

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, cloud infrastructure development, digital media marketing, eCommerce Website Development NY, and digital platform engineering. As we are well known best ecommerce development company in New York and can assist you for Shopify design and development work in New York.

Why Your Business Needs Enterprise Service Management Tool

 Enterprise Service Management is advancing into all aspects of business organizational structure, defining processes and improving how teams work. Today, Service Management utilizes IT Service Management (ITSM) capabilities in accelerating business capacities for improving operations and results.

The most effective way to see how Enterprise Service Management can change your business is to discuss the values an Enterprise Service Management brings to your table.

How Enterprise Service Management Benefits Your Business?

Whilst Enterprise Service Management could be somewhat new to people’s minds, regardless of being a “thing” for more than 10 years.  ITSM has been evolving for over thirty years. There are many causes behind its progress, including the advantages that apply to both ITSM and Enterprise Service Management situations.

1. Service based thinking stresses to view the world from a demand based approach, rather than a supply based approach. This allows business owners to be better aligned with business needs.

• The best Service Management allows business owners to optimize the service delivery and support capabilities. This approach will help the business in becoming faster, cheaper and better.
• Effective implementation of Enterprise Service Management would result in better efficiency with reduced operational costs.
• The streamlined processes will result in better operations, which would effectively result in better outcomes. This will ultimately result in boosting employee’s morale and productivity.

Features such as Digital Workflows, Collaboration capabilities, Knowledge base availability, automation etc. can be accessed anywhere and anytime.

Enterprise Service Management allows the service provider/receiver to follow a dynamic approach. It can also be scaled as per employee’s needs such as HR, IT or numerous other facilities.

Why is an Enterprise Service Management tool the holy grail to achieve operational excellence?

1. Allows optimisation of processes and the stakeholders around it.
2. Provides huge Return on Investment (ROI) to incorporate ITSM tool
3. Better collaboration capabilities for global teams
4. Assists to manage demand between service and support
5. Gives clarity to business processes performance
6. Offers a single choice of communication channel and knowledge base.

Conclusion

As obvious as it sounds, the advantages of using an Enterprise Service Management Tool covers a wide range of areas which impacts overall performance of the organisation. Furthermore, we have served multiple businesses to achieve excellence in their respective domains.

Conclusively, Enterprise Service Management devices can assist you with reducing inefficiency, providing transparency, and generating high Return on Investment (ROI). Ziggle Tech can help you to assist to plan your Enterprise Service Management. Feel free to contact us today.

About Us :

Ziggle Tech is an award winning creative, technology and digital transformation agency helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation.

Some highlights and achievements:

• Ziggle Tech has been recognized by Forbes
• Featured in the Silicon Review.

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, cloud infrastructure development, digital media marketing, ecommerce development new york and digital platform engineering. We are expert in Shopify design and development work in New York & Magento design and development work in New York